Feedback and FOI

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FEEDBACK 

Screenwest is constantly seeking to improve its services and we welcome comments on ways we can do this. If you have any suggestions or feedback about our services please contact us through any of the following methods:

What happens next?

We value your comments. If requested a personal response will be provided within the timeframes specified in our Complaint Handling Guidelines.

APPEALS AGAINST FUNDING ASSESSMENT DECISIONS

An applicant can formally appeal to the Screenwest Board for reconsideration if they disagree with an assessment decision made by Screenwest.

Before lodging an appeal please discuss your concerns with your program contact. They will raise your concerns with the appropriate Screenwest staff.

Appeals should be directed in writing to the Chief Executive, Screenwest and must be lodged within 10 business days of receiving written notification of the assessment decision. An acknowledgement letter will be forwarded to you within five business days of Screenwest receiving the appeal.

The appeal will be considered at the next Screenwest Board meeting, and you will be notified of the outcome of the appeal in writing within 10 business days of that Board meeting.

ASSISTANCE FOR PEOPLE WITH DISABILITY

Screenwest is committed to supporting people with disability.

Information can be provided in alternative formats (large print, electronic or Braille) upon request. If you require special assistance in preparing your application, please contact Screenwest.

Family, friends, mentors and/or carers can attend meetings with you.

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS).

For Speak and Listen users, phone 1300 555 727 then ask for (08) 6552 7700.

Internet relay users should connect to the NRS and enter for (08) 6552 7700.

INTERPRETING ASSISTANCE IN LANGUAGES OTHER THAN ENGLISH

For interpreting assistance in languages other than English, telephone the Translation and Interpreting Service on 13 14 50.

FREEDOM OF INFORMATION (FOI)

The Western Australian Freedom of Information Act 1992 (the FOI Act) gives the public a right to access government documents, subject to some limitations. The Office of the Information Commissioner website provides information on the FOI application process.

If you are considering making an FOI application for information from Screenwest, we encourage you to first contact the agency. The information you seek may already be available without the need to make an FOI application.

Under the FOI Act certain documents are exempt from disclosure. For example, documents which reveal personal information about other people, or which reveal certain information about the commercial or business affairs of others. The full list of exemptions is contained in the FOI Act.

The Department of Culture and the Arts (DCA) manages all FOI enquiries and applications for Screenwest.  For more information refer to the DCA website.

COPYRIGHT

Unless otherwise stated, the copyright in all materials displayed on this website is owned by Screenwest or used under licence. Under the Copyright Act, you may be entitled to make limited copies of information on this website for the purposes of private study, criticism or review. You may not use or reproduce any copyright material on this website for any other purpose without Screenwest’s written consent.

Please direct requests for permission to use any copyright material on this website to the Screenwest Communications Manager.